FAQ

I am looking for a healthier food for my pet. What brand should I choose?

If you are looking for high quality pet food, then Rocketpetz.com is the place for you. We only offer pet food considered to be some of the best in the industry, so you can pick anything on our site and it would be a good choice. If you have special considerations or you want more information on how to choose, please read “How to Choose Pet Food” on our website and consult our brand information pages.

Where are the big name brands like Purina, Iams or Science Diet?

Rocketpetz.com has several criteria for its pet food selection. Our foods must not contain by-products, must have meat or named protein meal as the first ingredient, and must not have corn or wheat products as primary ingredients. This criteria eliminates almost every well known store brand in the market. If you don’t believe us, just look at the labels – or check out sites like www.whole-dog-journal.com.

What should I do if I have questions about a product?

Please contact us at customerservice@rocketpetz.com for questions about a particular product and we will reply within minutes during normal business hours Monday - Friday 8am to 6pm or Saturday 8am to 5pm Central Time. Or call us during business hours to talk to a real person. 888-RKT-PETZ (758-7389)

What if I don’t see a product online?

Not all products we carry are currently listed online. If you are looking for an item and don’t see it on the web, please email us at store@rocketpetz.com and we’ll do our best to get it for you or recommend a replacement. We are continuously evaluating and adding new products, so if there is something you want to see, please let us know.

What information do I need to provide Rocketpetz.com when I call, chat or e-mail?

Sales Order Number
RMA number
E-mail address (rocketpetz.com ID -- only necessary if the above information is not known)
Customer Number
Item #(s) or description of each item in question

Does Rocketpetz.com have an e-mail newsletter that I can subscribe to?

With such a vast selection of merchandise, sometimes you may overlook the fabulous deals we offer our customers each and every day. That is why we offer the Rocket Petz Newsletter. Sent via e-mail, our newsletter gathers some of our hottest selling merchandise in addition to products which have recently had their price reduced, as well as exclusive Rocket Petz news and promotions.

Your email address will not be sold, shared or rented to any outside parties. Please note that prices and availabilities are subject to change without notice. If you would like to sign up for the rocketpetz.com Newsletter, please sign up on our homepage or create a new account.

Would you like to see and receive special offers, coupon codes or exclusive promotions?

Looking for special offers, coupon codes, and exclusive promotions? Subscribe to the rocketpetz.com Newsletter to receive:

Offers and promotions exclusively for newsletter subscribers
Advanced notice on hot new product releases
Exclusive promo codes

How do I contact Rocketpetz.com?

Please use the following link to contact us by email at store@rocketpetz.com or call us at 888-RKT-PETZ (758-7389)

How can I subscribe to the Rocketpetz.com Newsletter?

Simply enter your email address in the left pane navigation windows under newsletter and click submit. You can also sign up when you create a new account. Click "Ok to email" when creating a new account to start receiving our newsletter containing great offers.

How can I unsubscribe from the Rocketpetz.com Newsletter?

To unsubscribe, please click unsubscribe at the bottom of an email. Please be aware that it might take up to 10 days for us to completely remove your email address from our database. You can also send us an email at store@rocketpetz.com with Unsubscribe in the subject line and we will remove you from our newsletter list.

I unsubscribed from the Rocketpetz.com Newsletter already; I still receiving newsletters from you.

Please be aware that it might take up to 10 days for us to completely remove your email address from our database. For further assistance, please send email to store@rocketpetz.com

How do manufacturers and vendors contact Rocketpetz.com's purchasing team?

If your company would like to introduce its products to rocketpetz.com, please email us at: store@rocketpetz.com

Does Rocketpetz.com offer any advice?

The staff at Rocketpetz.com loves their pets. If you are looking to make nutritionally sound and healthy choices for your pet, we would love to help. Please consult our information pages on topics such as “How to Choose Pet Food” and our brand information pages. If you still have questions, please feel free to call or email us. Please be aware that there is no one right answer and what works for one cat or dog may not work for yours. We give you the tools and information to choose and a great list of products to choose from – the rest is up to you.

Does Rocket Petz have a walk-in store or will call facility where I can physically pick-up my merchandise?

Yes.  Rocketpetz.com is located inside D&L AgMart in McKinney.  The store is located at 210 W University, Suite D, McKinney, TX 75069. Will call is available during normal business hours: Monday – Friday, 8am to 6pm and Saturday 8am to 5pm. With 24-48 hours orders can also be picked up at 4 other North Texas D&L Farm and Home locations - Aubrey, Celina, Gainesville or Sanger.