Shipping Policies

RocketPetz Shipping Information

RocketPetz offers Standard Ground, 2-day or Standard Overnight Shipping. Most orders ship via FedEx but RocketPetz reserves the right to ship by whatever carrier we deem appropriate. We do not guarantee the arrival date of any packages.

RocketPetz currently only ships to the 48 Continental US. We do not ship to Alaska, Hawaii or PO Boxes at this time.

The Customer is responsible for all shipping charges.  Flat rate shipping of $15 is available on orders up to 60 lbs.

Free local delivery is available with a $39 minimum order to the following zip codes: 75069, 75454, 75071, 75070, 75409, 75002, 75009, 75078, 76227, 76258, 75068.  Items will be delivered within 2 business days of order being placed.

Once shipped the tracking number will be added and available in your account history viewer.

Please allow 1-2 business days processing time before an item is shipped. We try to process orders within 24 hours excluding weekends and holidays, however, all orders must be reviewed, addresses verified and credit card charged before it can be prepared for shipment. Issues such as suspected fraud, address mismatches, or different billing and shipping addresses can delay processing.

Orders ship from our Texas warehouse after processing. Depending on your location, orders should arrive within 1-7 business days for standard shipping and 1-4 days for priority shipping. Please take this into account if you are placing an order for expedited delivery. If an order is urgent, please contact us at customerservice@rocketpetz.com for assistance.

Rocket Petz will make every effort to meet customer shipping requests. Please call or email Customer Service if you have special shipping needs or urgent orders.

Items that show delivery in 7-10 days can usually be ordered and received by RocketPetz within this time frame.  If for some reason we cannot accommodate that, you will be contacted and an arrangement will be agreed upon.

Will Call Orders

RocketPetz offers will call pick up at our store locations for local customers during regular business hours. 

Items that show delivery in 7-10 days can usually be ordered and received by RocketPetz within this time frame.  If for some reason we cannot accommodate that, you will be contacted and an arrangement will be agreed upon.

Business Hours are 8AM to 6PM Monday thru Friday, and 8AM to 5PM Saturday.

RocketPetz/D&L AgMart - McKinney
210 W University Dr, Suite D
McKinney, TX 75069

RocketPetz is committed to eliminating credit card fraud! Please be aware that we may contact you by phone if we have questions about your order. It is best to include a telephone number on your order where you can be reached during regular business hours. If you are contacted to verify your order, please understand that we are doing this to protect you and respond promptly with the requested information.